Privacy Policy

1. Introduction

DHK Creative ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you use our website and services (the "Platform"), how we use it, and the choices you have.

2. Information we collect

Information you provide

• Account data: name, email, username, password (stored hashed), profile photo, bio, creative titles, and social links;
• Content: posts, articles, comments, gig listings, event details, messages, and media you upload;
• Applications: information submitted for the Creators Program, Wallflower performer registration, or similar forms;
• Communications: messages you send us for support or inquiries.

Information collected automatically

• Usage data: pages viewed, features used, and general interaction with the Platform;
• Device & log data: IP address, browser type, operating system, and timestamps;
• Cookies: see Section 8 below.

Information from third parties

If you sign in through a third-party provider (such as Google or Facebook), we may receive basic profile information as permitted by that provider and your settings.

3. How we use information

We use personal information to:

• Provide, operate, and improve the Platform;
• Create and manage your account and profile;
• Display your content to other users as you intend;
• Process applications, gigs, events, and community programs;
• Send service-related notices (e.g. security, account, or policy updates);
• Respond to support requests and enforce our Terms;
• Analyze usage to improve features and performance;
• Comply with legal obligations and protect rights and safety.

4. Legal bases (where applicable)

Depending on your location, we process personal data based on: performance of a contract (providing the Platform), legitimate interests (security, improvement, analytics), consent (where required, e.g. certain marketing), and legal obligation.

5. Sharing of information

We may share information with:

• Other users: as directed by your profile and privacy settings (public profiles, posts, etc.);
• Service providers: hosting, email, analytics, and media storage vendors who process data on our behalf under contractual safeguards;
• Legal & safety: when required by law, court order, or to protect users and the Platform;
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice where required.

We do not sell your personal information.

6. Data retention

We retain personal information for as long as your account is active or as needed to provide the Platform. We may retain certain data longer where required for legal, security, or backup purposes. You may request deletion of your account subject to applicable law and legitimate retention needs.

7. Security

We implement reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure; you use the Platform at your own risk and should use a strong, unique password.

8. Cookies and similar technologies

We use cookies and similar technologies for session management, preferences, and analytics. You can control cookies through your browser settings. Disabling cookies may limit some Platform features.

9. Your rights and choices

Depending on applicable law, you may have the right to:

• Access, correct, or delete your personal information;
• Object to or restrict certain processing;
• Withdraw consent where processing is consent-based;
• Request a copy of your data in a portable format.

You can update much of your information in account settings. For other requests, contact us. We may need to verify your identity before responding.

10. Children

The Platform is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have done so, please contact us so we can delete it.

11. International users

The Platform is operated from Bangladesh. If you access the Platform from other regions, your information may be transferred to and processed in Bangladesh or where our service providers operate, which may have different data protection laws than your country.

12. Third-party links

The Platform may link to external sites (social media, Spotify, event tools, etc.). We are not responsible for their privacy practices. Review their policies before providing personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes. Continued use after updates constitutes acceptance of the revised policy where permitted by law.

14. Contact

For privacy-related questions or requests, contact us or email support@dhkcreative.com.